HMRC : How to change access code – two step verification

If you wish to change your telephone number or how you receive the code you can do this by logging into your business tax account and following these steps:

  1. Select the Manage account link which is shown on the top menu bar.
  2. Under the account details heading, select the view or change your account details link.
  3. Next to the Government Gateway details heading, select the Manage your Government Gateway details link.
  4. Select the How you get access codes link.
  5. Then change, add or delete the entries on that screen as required.

If you cannot log into your business tax account, but someone else in your business who is an administrator can, they can follow these steps:

  1. Select the Manage account link which is shown on the top menu bar.
  2. Select the Add or delete a team member link.
  3. Select the Manage link for the required team member.
  4. Select the Remove (name of user) security preferences link.

If no one can log into business tax account you can contact:

Online Services Helpdesk: 0300 200 3600

Our phone line opening hours are:

Monday to Friday: 8am to 6pm

Source:
Employer Bulletin June 2022