I noticed some customers PAYE tax notices for employees come in post while others we can download via our software directly.
I realised there was an issue with the settings.
To resolve this issue follow the following steps:
- Login to HMRC PAYE Employer account of the employer.
- Messages > PAYE for employer messages > Under Notice preference: Change how you get tax code and student loan notices.
- Put YES in all options on this page.
Now after couple of days you can start downloading all notices via software.
Good luck !